You will receive an order confirmation immediately after your payment has cleared. Be sure that you have entered your correct e-mail address when you checked out. If you do not receive a confirmation, please contact us and we will be sure you receive a copy. If your e-mail is different than what you put in your order, be sure to let us know your correct e-mail and phone number when you contact us.

Usually, you can change your shipping address if you contact within 24 hours of placing your order. The best way to make that change is to call us direct at (620) 805-1483.

No, at this time we only ship within the Continental United States.

It usually takes us 2-3 days to process our order and shippit. Depending upon where you live, you should receive your order within 5-7 days. If you have not received your order within 10 days, please contact us.

Please note that due to the nature of our products and hygiene considerations, we are unable to accept physical returns.

In the unlikely event that you receive a damaged or defective product, we are here to assist you promptly.

To initiate a resolution, please contact us within 15 days of receiving your order.  Be sure to include clear and detailed photos of the damaged product.

Usually, you can change your order if you contact within 24 hours of placing your order. The best way to make that change is to call us direct at (620) 805-1483. Be sure to provide us with the your name, order date, and the order number you received on your order confirmation.

If a refund is deemed necessary by House of Cottonwood, we will process it as quickly as possible.

Refunds will be issued using the original payment method used for the purchase.

Please note that the timing of the refund may vary depending on your financial institution and their policies.

You can read a complete copy of our Returns and Refunds policy by clicking on the link in the footer below.